📋 Table of Contents
- 1. Introduction
- 2. Information We Collect
- 3. How We Use Your Information
- 4. Data Sharing and Disclosure
- 5. Data Storage and Security
- 6. Your Rights and Choices
- 7. Cookies and Tracking
- 8. Children's Privacy
- 9. International Data Transfers
- 10. Changes to This Privacy Policy
- 11. GDPR Compliance (EU Users)
- 12. California Privacy Rights (CCPA)
- 13. Contact Us
1. Introduction
This Privacy Policy describes how Product to 3D AI Generator ("we", "us", or "our") collects, uses, and shares information when you use our Shopify application (the "App"). We are committed to protecting your privacy and handling your data in an open and transparent manner.
App Provider:
Clique Digital
Email: support@clique.wien
Website: https://clique.wien
By installing and using the App, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information from Shopify
When you install our App, we receive the following information from your Shopify store through the Shopify API:
Required Store Information:
- Store Domain - Your myshopify.com domain
- Shop Owner Information - Name and email address
- Store Timezone - For proper timestamp handling
Product Data (with read_products permission):
- Product Details - Title, description, variants
- Product Images - URLs to product photos for 3D generation
- Product Status - Published/draft status
- Product Metadata - SKU, tags, and other product attributes
File Access (with read_files and write_files permissions):
- Product Images - Access to upload and read product images
- Generated 3D Models - Storing .glb files for your products
2.2 Information You Provide
- Generated 3D Models - Product photos you upload for AI processing
- Configuration Settings - Your viewer customization preferences
- Billing Information - Processed securely through Shopify Billing API
2.3 Third-Party Service Data
We use the following third-party services that may collect data:
| Service | Purpose | Data Shared |
|---|---|---|
| Meshy.ai | 3D AI Generation | Product images, processing metadata |
| UploadThing | File Storage | 3D model files, file metadata |
| Vercel | App Hosting | Server logs, technical data |
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Core App Functionality
- 3D Model Generation - Processing product images through AI
- 3D Viewer Integration - Embedding interactive viewers on product pages
- File Management - Storing and serving 3D models
- Account Management - Managing your subscription and usage quota
3.2 Service Improvement
- Analytics & Performance - Understanding how the App is used
- Error Detection - Identifying and fixing bugs
- Feature Development - Improving and adding new features
4. Data Sharing and Disclosure
🛡️ What We DO NOT Do:
- ❌ Sell your data to third parties
- ❌ Use your data for advertising
- ❌ Share your product images publicly
- ❌ Access your customer's personal information
- ❌ Store credit card information (handled by Shopify)
4.1 Third-Party Service Providers
We share data only with trusted third-party services that help us operate the App:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Shopify | App Platform | View Policy |
| Meshy.ai | 3D AI Generation | View Policy |
| UploadThing | File Storage | View Policy |
| Vercel | App Hosting | View Policy |
5. Data Storage and Security
5.1 Where We Store Data
- Application Database - PostgreSQL hosted on secure cloud infrastructure
- 3D Models - Stored with UploadThing (CDN-distributed)
- Processing Data - Temporarily stored with Meshy.ai during generation
- Server Logs - Stored on Vercel infrastructure (EU region: fra1)
5.2 Security Measures
We implement industry-standard security:
- ✅ Encryption in Transit - All data transmitted via HTTPS/TLS
- ✅ Encryption at Rest - Database and file storage encrypted
- ✅ Access Controls - Role-based access to systems
- ✅ OAuth Authentication - Secure Shopify authentication
- ✅ Regular Backups - Automated database backups
- ✅ Security Monitoring - Continuous monitoring for threats
5.3 Data Retention
- Active Stores - Data retained as long as the App is installed
- After Uninstall - Data deleted within 30 days
- Generated 3D Models - Deleted immediately upon uninstall
- Analytics Data - Aggregated data retained for up to 2 years
6. Your Rights and Choices
6.1 Access and Control
You have the following rights regarding your data:
- ✅ Access - Request a copy of your data
- ✅ Correction - Request correction of inaccurate data
- ✅ Deletion - Request deletion of your data
- ✅ Export - Download your generated 3D models
- ✅ Objection - Object to certain data processing
6.2 How to Exercise Your Rights
To exercise any of these rights, contact us at: support@clique.wien
We will respond to your request within 30 days.
6.3 Uninstalling the App
To delete all your data:
- Uninstall the App from your Shopify store
- All data will be automatically deleted within 30 days
- For immediate deletion, email support@clique.wien
7. Cookies and Tracking
7.1 Cookies We Use
| Cookie | Purpose | Duration |
|---|---|---|
| session | Authentication | Session |
| _shopify_app_session | Shopify integration | Session |
8. Children's Privacy
Our App is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
9. International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- EU Users - Data processed in accordance with GDPR
- Standard Contractual Clauses - Used for international transfers
- Adequate Protection - Ensuring equivalent data protection
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do:
- We will update the "Last Updated" date
- We will notify you via email or in-app notification
- Significant changes will require your consent
11. GDPR Compliance (EU Users)EU
If you are located in the European Economic Area (EEA), you have additional rights:
11.1 Legal Basis for Processing
- Contract - To provide the App services
- Legitimate Interest - To improve and secure the App
- Consent - For optional features and communications
11.2 Right to Lodge a Complaint
You have the right to lodge a complaint with your local data protection authority.
12. California Privacy Rights (CCPA)CA
If you are a California resident, you have the right to:
- Know what personal information we collect
- Know whether we sell or share personal information (we don't)
- Access your personal information
- Request deletion of your personal information
- Non-discrimination for exercising your rights
13. Contact Us
If you have questions about this Privacy Policy or our data practices:
📧 Get in Touch
Email: support@clique.wien
Subject Line: "Privacy Policy Inquiry"
Response Time: Within 48 hours
For urgent privacy concerns, use subject line: "URGENT - Privacy Issue"
Summary
Quick Overview
What we collect:
- Store information and product data (from Shopify)
- Product images (for 3D generation)
- Usage analytics (to improve the App)
How we use it:
- Generate 3D models for your products
- Provide and improve the App
- Process billing and support requests
What we don't do:
- ❌ Sell your data
- ❌ Share data unnecessarily
- ❌ Store customer payment information
- ❌ Use your data for advertising
Your control:
- ✅ Access, correct, or delete your data anytime
- ✅ Uninstall to remove all data within 30 days
- ✅ Contact us with any privacy concerns